AP
ASHNI P

1 reviews | Active since May 2011

20 Jan 2016, 13:16

PATATIC CUSTOMER SERVICE

I HAVE BOOKED A CLAIM WITH THE ABSA MAXICARE PRODUCT WHICH I HAVE TAKEN OUT. THE CLAIM FOR REPAIRS TO 2 FRIDGES AND A DISHWASHER WERE BOOKED TOGETHER. FRANK FROM AMR REPAIRS (WORST EVER PEOPLE AND UNRELIABLE COMPANY) ***. SENT OUT HIS STAFF TO ASSESS AND REPAIR. 1 FRIDGE WAS REPAIRED. THE OTHER THEY CLAIMED WAS REPAIRED AND THE DISHWASHER WAS TAKEN AWAY TO BE REPAIRED. 2 WEEKS LATER I CALLED AGAIN TO ADVISE THE FRIDGE AND DISHWASHER STILL NOT WORKING. THEY CAME OUT 3WEEKS AGO FIXED THE FRIDGE AND CLAIMED THE DISHWASHER WAS FIXED FOR A LEAK. NEVER EVER LEAKED,BUT THEY NEVER ASKED WHAT THE PROBLEM WAS IN THE 1ST PLACE. AGAIN THE DISHWASHER WAS TAKEN. TILL TODAY, I KEEP CALLING TO FOLLOW UP AND GET THE SAME LAME EXCUSE FRANK DID NOT SEND THE REPORT. IT CANNOT BE REPAIRED, IT WILL BE REPLACED. I AM STILL WAITING AND WAITING AND WAITING. I ASKED FOR THE BASKET IN THE DISHWASHER TO BE RETURNED AS I BOUGHT IT SEPERATELY. THE DISHWASHER WAS BOUGHT AT AN AUCTION WITH NO BASKET. I AM STILL WAITING AND WAITING FOR THAT. SHOULD I REPORT IT ******. MY DEBIT ORDER GOES OF EVERYMONTH ON THE SAME DATE. BUT THE SERVICE I GET IS PUSHED AND SHOVED WITH NO CARE. HORRIBLE HORRIBLE SERVICE.....

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Replies (1)
Absa
Absa's reply20 Jan 2016, 14:48
Official
Hello Ashni,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd