Password blocked resulting in financial loss

I just transferred a large sum of money into my Virgin Money credit card in order to purchase an international air ticket on special. I logged in to check my balance for the second time today, but for some reason, the system does not want to accept my password and has locked me out. I called virgin money internet banking I dont know how many times and have been told that it will take 24 to 48 hours to reset my password. This means I cannot purchase the ticket I need and stand to lose thousands of rands. I am hereby holding Virgin Money responsible for the financial loss incurred as they are unable to reset my password and I sincerely hope that anyone who reads this avoids this organisation who do not have the infrastructure in place to support their clients.