RR
Reviet R
1 reviews | Active since Feb 2013
22 Jan 2020, 12:05
Passport Application
So, i did receive my passport BUT only after 19 days. I had to reschedule my flights. I wouldnt recommend Towers North ragarding id or passport applications although it is probably useless Home Affairs at fault.
You cant justify some people getting their id's or passports within 7 days and then i get mine after 18 days???
The agent says it can take 7-15 days yet mine was 18 days? Others get theirs within 7 days. So what makes those people so special???Poor Service
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Absa's replyOfficial
23 Jan 2020, 10:31Dear Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange
Absa's reply23 Jan 2020, 10:31
Official
Dear Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically within the next hour . I look forward to being of service to you Daphne Le Grange