Passing the buck and even accusing me of *****

Highly frustrated ABSA and accusing me off a card not present when it most definitely was!<br> I then went to the branch & they phoned Merchant services and they advised him again to phone<br> *** of which I did again&emailed all the relevant info to them<br> They then sent back an email saying my query would be resolved within 5 days and I informed Roxanne that this was an urgent matter as I would not be able to pay my rent and wages etc. if this amount was not cleared<br> Roxanne at Merchant services told me that the query was with Mpho Thladi and that the bank can investigate and tell if the card was swiped which I wanted ABSA to do & refund.<br> Mpho Thladi was sent an email by me with the relevant questions & it was her email that responded to my query saying it would take 5 days to investigate.On the 10th day still no results and phoned her to complain she said she was sick one day and the system was slow.She then responded with a email saying that the money had indeed been deposited in August which was not what we were asking and if she had taken the time to read my emails she would have realized. So 10 day s later the no one had done anything!<br> She then told me it not what she does