Passing the back when follow up on claim

Registered a claim with Absa Insurance on Thursday evening due to a collapse outer wall due to a severe wind storm at Middelburg Mpumalanga . Premise open and very unsafe. No security at all. Fence to secure a part of the property was erected on own costs . Call was register and I follow up daily on the claim. Unfortunately not satisfied with services as we wait 25 minutes ( average per call) for a operator to answer and then they transfer you again. No follow up receive from any operator regards the progress of the claim. Not satisfied as we stay hours on the line without feedback. Operators passing the buck from one operator to another one without giving usefull infromation to the client. I alraedy contact my legal team to start a clain againt the poor service delivery of Absa Insurance.