Pass the Buck

I accidentally transferred R1000 from my savings account to my credit card instead of to my cheque account. No problem, mistakes happen. I looked on banking app to find a way to reverse it but couldn't find. I cant just do a transfer to my savings as i am paying off my credit card so it always reflects a R0 balance.

I phoned ABSA to find out how to resolve this. I tried premium banking but they couldn't help me and transferred me to the credit card division who couldn't help me and transferred me to banking who couldn't help me and transferred me to collections.

Basically no one can/wants to help me and just passes the buck to another department. Meanwhile i get to sit on the phone for over 30 minutes having to answer verification details at each person just to be told they cant help and have to transfer me.

ABSA, I admit the initial error was mine but for no one to take ownership of this and have 4 people pass me on, sorry 3 people - the last person just said they cant help and there is nothing they can do and i have to speak to someone else.

This is not service, this is the complete opposite. Why does a client have to be passed around like a rugby ball? Please can someone ASAP help me resolve this issue.