Palesa Maeyane an ABSA consultant.The worst call centre consultant to talk to!

I had issues with my money not clearing immeaditely.I called ABSA and was put on hold for a very long time.Eventually when I got through I was assisted by an amazingly rude consultant by the name of Palesa Maeyane.She was so rude that when I told her that I was going to report her, she told to me to go ahead and then she asked me if I needed her ID number.I told her yes she must provide me with her ID number since she was offering. She rudely called out her ID number to me.This rude consultant was born in 1992!.We were going through the security questions and after she requested that I tell her who I put as my next of Kin to my account that I opened in 2008 I told her I don't remember because I opened this account in 2008 but I then decided to take a wild guess and tell her who I might have put as my next kin a decade ago.After I told her,she dropped my call!

I decided to call back since this rude lady dropped my call and I was assisted by a nice gentleman by the name of Tshepho who apologised for Palesa s behaviour.

Is this the type of service that I, as an ABSA client must endure? A rude consultant on top of being made to hold for 10min?

Palesa Maeyane should not be working for ABSA.I am a consultant myself by profession and I know I should never ever be rude to a client!I guess ABSA consultants are taught to be rude!

And for you Palesa Maeyane thank you for providing me with your ID number.I have taken it down!