Paid up letters refuseal for paid up account

I have settled all my ABSA credit cards , loans and overdraft November 2024. When I asked my credit report suddenly some credit card is still there . I have *** for the paid up letters but get no assistance just phone numbers that send you to this division than one with nobody knows what to tell me. I want that remove from my name with all my paid up letters since ABSA just ad debt to your name when they feels like it.