BW
Bernadine W
1 reviews | Active since May 2018
07 Sept 2021, 20:03
Paid up Letters
We settled all our ABSA account in July 2021 and we have emailed, phoned and still nobody can assist with paid up Letters. Then they want to send me a lawyers letter for 3 cents, after I paid the balance. I am fed up of the bad service I am receiving.
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Absa's replyOfficial
08 Sept 2021, 10:56Dear Bernadine Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply08 Sept 2021, 10:56
Official
Dear Bernadine Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care