Paid up letter required to exit debt review - waiting 2 weeks!

On 22 June i logged a request for a paid up letter for my Absa credit card which was closed. I was told 3 -5 days and am still waiting and its now 4 July. I also logged an email at InternalRecoveries@absa,co.za on 22 june and also no reply, I urgently require all paid up letters to exit from debt review and this is the last paid up letter that is needed. Please escalate urgently for assistance.