PAID UP LETTER REQUEST ( DEBT COUNSELLING)

I have send between 30 and 40 emails since 03/05/2014 trying to get a proper response back from Absa. My Absa loan should already have been paid up on the 2012/12/11.ABSA AGREED AND SIGNED THE DOCUMENTS FROM THE COURTS AND MY ATTORNEYS, and my outstanding balance was R5509,52 with an annual increase rate of R38.75%.My attorneys never received a cancellation letter and no explanation why my account was transferred back to the personal loan department since I have never skipped a payment. On the 10th of July 2010 two days before the sighed agreement between Absa from Awa A &amp