PAID-UP LETTER ISSUED BY ABSA LAST YEAR AND AGAIN THIS YEAR- BUT CLEARANCE CERTIFICATE DECLINED BY ABSA: INCONSISTENCY RECORD KEEPING AND UNCREDIBLE BANKING SYSTEM

Hello Peter.

I am frsutrated by the incredibility of Absa bank systems and inconsistency. I am in possession of a paid-up letter issued by Absa bank for one of the accounts, and also hold a clearance certificate which was issued by the DEBT REVIEW company listing the accounts that have been made paid-up/prescribed. ABSA has rather sent me an inconsistent email stating they are declining my Debt clearance based on that they saying they have reviewed my account.I am disputing this based on grounds of inconsistency, treating clients unfairly and also compromising my character on the grounds of honesty and integrity.They issued me with a paid up letter last year November and they gave instriction to the Debt review to clear listing.I am now stuck in a predicament because of their inconsistency and lack of credibility in their systems. I dont trust anything that they are communicating with me anymore, I am hoping you would intervene in this regard as I hold proof of email received from Absa stating the clearance, a year later they are disputing the clearance. I dont understand on what grounds as this now needs to be attended to legally as I am not comfortable with their record keeping systems and whatever that appears on their systems needs to be investigated thoroughly as this is unprofessional especially coming from a financial services provider.Please urgently intervene as I have been compromised, as I have also shared this letter to my potential employers which I have been interviewed by, and this will reflect poorly on my character in terms of honesty and intergrity..I have sent a complaint to Absa actionline but I am not happy with their SLA on this matter as it is now going to impact negatively on my name as I have already issued the Clearance certificate to my potential employer to conduct background checks.Please could this level of unprofessionalism be addressed immediately.