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rH
rayleen H

1 reviews | Active since Oct 2017

30 Jan 2018, 09:39

paid up letter

Good day

all I would like to ask for is a paid up letter, an consultant was suppose to call me back with regards to this account that was handed over to Brooks and Luyts Attorneys.made my last payment on the 24th of January and requested a paid up letter, when calling the call centre at Brooks & Luyt attorneys , they tell me ABSA has to first send a sign off letter to say that account has been settled in full then only can I get my letter, so all that am asking to whom to can I speak to regarding a paid up letter PLEASE, i have also send email to Absa itself but no response

0
Replies (3)
Absa
Absa's reply30 Jan 2018, 13:08
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

rH
rayleen H's update31 Jan 2018, 14:24
Reviewer Update
Good day No feedback has been furnish to me shortly, I have just called Brooks & luyts attorneys today and now they telling me a totally different story, I have to wait 30 days now for a paid up letter, why was this not explained to me as to the process of waiting all the call agent can say oh I see the account has been paid up and is given through to who I don't know they first waiting for ABSA then only they will get back to me,I am using my cell phone to call and it is costing me,because I have to buy airtime everyday just to make a call, when I asked if there is someone I can speak to at ABSA the lady said no. so I am pleading today, please explain what is the process as to waiting for a paid up letter.
rH
rayleen H's update06 Feb 2018, 11:25
Reviewer Update
good day i am still waiting for any kind of feedback regarding the paid up letter, still nothing