paid up letter

Good day continuing with the same old continuing ****. on the 19th of August a Therisa Spang from Absa contacted us regarding the hellopeter complaint....not very happy. We explaind the situation for for the hundredth time regarding the damn paid up letter. She said she would e-mail the attorneys to find out what is going on. We try to communicate via what's up since 19th August we only got a reply on the 27th of September we got the message that she phoned the offices and according to them the everything was sorted. We have no clue what is going on accept i still dont have my @&$# paid up letter.......and my debt counselor is still deducting money while they wait for the paid up letter. Now this is really really and utter bull ****. Thank you. Pardon the language but this is.........