Paid up credit card shows as in arrears after more than a month

<p>Hi, I paid up my ABSA credit cardin March.</p> <p>I requested a paid up letter two times. On both instances, I was on the call waitining queue for more than 20 minutes. </p> <p>On both instances, I was told the account has been closed and the letter would come. </p> <p>I am still waiting for the letter and strangely, on ITC the account reflects as active and in arrears. </p>