Paid up account not updated very disappointed after 2 months of following up

My account has been paid up in November, contacted absa in November and up until today after numerous follow ups and e-mails containing evidence that the account is not updated on itc. I logged a complaint on their action line however no help. I guess after this complaint it will be to the Ombudsman as I don't understand why I should suffer like this because of Absa. No contact from Absa very disappointed