MK
Monique K

1 reviews | Active since May 2010

15 Jul 2015, 16:47

Paid Short ??

Absa Credit Card was paid up a year ago, put a complaint in, got a response and they paid out.<br> BUT now the problem is they short paid....<br> <br> According to the detailed statement that was sent to me, January 2014 was the last payment then the account balance was 0.00.<br> <br> You have only paid my money back from April 2014 up to May 2015.<br> <br> So where is my money back for February and March 2014 ?<br> AND also for June 2015, if you go look on your system, payment was received for June ??<br> <br> What is Bad Debt Recovery that you charged the account for, even though the account was already paid up ??<br> Does not make sense.

0
Replies (1)
Absa
Absa's reply16 Jul 2015, 11:19
Official
Hello Moniquebm,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

Best regards,