PM
Palesa M
1 reviews | Active since Dec 2012
04 Jan 2021, 10:32
Paid buy payment is not being allocated
My account was over due and I made payment for the overdue amount early Dec. I have been sending my proof of payment to numerous people and they are failing to allocate the payment. This is affecting my credit report. All I want is for my payment to be allocated. Is that so hard to do?
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
04 Jan 2021, 14:49Dear Palesa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Jan 2021, 14:49
Official
Dear Palesa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care