P/PASS ACCESS FEE

I have been a priority pass card holder for quiet a while now, all of a sudden i got a charge of -R1,171.63 with the narration P/PASS ACCESS FEE (EFFEC ***5) ACCUMULATED VISITS : 3. Now, I am a very frequent flyer and i had this card since it was free of charge, i got communication from the bank that it was now being charged, i then agreed to continue with the charge (R59 p/m) after confirmation that i can use it for any number of visits without any additional charges, which is what has been happening if you check my usage history. Now all of a sudden a amount of over a thousand is charged from nowhere with no communication. I went to fourways branch, on a saturday, they called pricing dept which promised to call me the following week (of which they did not), i went to my branch and spoke to Marily Maringa, she promised again to call me back and she did not. It seems any sort of issue i have can only be resolved via hello peter and i hate doing this. Maybe the customer service has moved to hello peter for absa? Please reverse charge, and if the visits are now limited to 5 per year, i would rather discontinue, it does not make sense to pay over R708 pa = 5 visits<br> Hugh Nyamukap