P ositive banking

I've had a most positive experience of Absa during the past two weeks. My cards were ****med with a new **** during which somebody who purports to be from Absa's ***** department and during a long conversation to "save" your money, actually de*****s you. Shortly afterwards I realised I've been duped and phoned the ***** department, where my call was taken immediately by a most competent person who immediately cancelled all my cards. My new cards were at my branch within two business days. At the branch I was helped to change my passwords and pins and to open my app and internet access again. Within 7 days all of the more or less 20 transactions were overturned and my money was back. Within a week I was contacted by an efficient investigator. During all this I was very impressed by Absa's staff, their effeciency and attitude. What was initially a most unpleasant experience turned into a very pleasant banking experience. Thanks to the ***** department, Randpark Ridge Absa branch and the card department.