LB
Lisl B

1 reviews | Active since Nov 2011

24 Jul 2017, 09:20

Owes them!

<p>Got a call from Absa-Rosinah Maake who informed me I owe on my homeloan, which is impossible since it is a new homeloan and I only made two payments. Registration was end of April, first payment end of May and second June. I had no instruction that the amount changed. My employer pays the instalment, so i have to give them the correct amount which I did according to the WRITTEN contract and instruction from ABSA. So how can I be behind. I also received a letter that said the interest decreased from 10.15 to 9.50%, so I should be paying LESS. Now I am beieng treated like a ******** when I phoned the credit department! You can call me! This is not my fault! I had no communication by email that anything changed! I want a resolution ASAP!</p>

0
Replies (2)
Absa
Absa's reply24 Jul 2017, 11:31
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply26 Jul 2017, 09:59
Official

Thank you