WA
Wesley A

1 reviews | Active since Jan 2016

09 Jan 2016, 11:19

Owe R2057,79 for Absa mistake

I have moved my account from a saving to a Gold cheque account at the beginning of December. My overdraft is 250. I was told that my money had been transferred to my cheque account. I purchased a product of R1059 in Montague Gardens which was deducted from my cheque account. I returned it and they reversed the transaction but onto my savings account without me knowing. I go to the back today only to be told that I owe the bank over R2000 on my cheque account. How am I way over in my overdraft if my limit is set to R250??? I also have 2 X policies through Absa which deducts R100 on the first of every month from my cheque account. I am now paying nearly R600 in bank charges! A total of R2057,79! Is this how they make their money? I feel like closing my account and going to a different bank!

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Replies (1)
Absa
Absa's reply11 Jan 2016, 13:32
Official
Hello wesasc@,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd