OVERDRAFT & UTTER LACK OF COMMUNICATION

This was my initial post:

NO FEEDBACK REGARDING OVERDRAFT

I app**** for an overdraft via online banking. The overdraft was successful, however when trying to 'Agree' to the quote, it stated technical error. I then phoned your Transactional lending Department, to which I had to do another application telephonically. Since I got married recently, I needed to submit my marriage certificate before the application could be assessed. I tried to send this certificate to the specified email address numerous times, namely ********** however, I received no reply or automated response as I was told I would receive. This is getting a bit frustrating now as I do not have time to go back and forth, phoning the Department to find out whether they have received the document or not. I need an email address which actually works, so that this application can be assessed.

In the interim, I have managed to send the document through to ABSA, after numerous attempts. Today, when logging onto my online banking I see my overdraft application has been rejected. How is this possible if the document was only received by ABSA, according to them, early this morning? According to the 3 telephonic consultants I spoke to, the decision takes 3 to 4 working days. I believe ABSA tried to contact me 5 minutes ago, however, when answering the phone was dropped in my ear. I have now received an SMS that ABSA has tried to contact me, yet they cannot get hold of me? When phoning the number given on the SMS, no one answers.

I am truly sick of going back and forth.

These following are people responsible for simply passing the buck, or not communicating to myself after this issue was initially raised:

Gugu Simelane Daphne le Grange Adri Esslemont