KR
Kamil R
1 reviews | Active since Jun 2021
30 Jun 2021, 12:08
Overdraft takes forever
Its been 2 days since I app**** for an overdraft online. The application was approved and documents were emailed and uploaded. But nobody has called me back since then to finalise the application. An overdraft is something that is used when urgently needed, as it is in my case, but it seems to take forever with absa. I even called twice and all the people on the phone could tell me was to just wait. And one of them did so quite rudely also.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
30 Jun 2021, 13:35Dear Kamil Ramborosa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply30 Jun 2021, 13:35
Official
Dear Kamil Ramborosa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Best regards,
KR
Kamil R's updateReviewer Update
30 Jun 2021, 13:36Hi Rezona
Email correspondence is fine
Email correspondence is fine
KR
Kamil R's update30 Jun 2021, 13:36
Reviewer Update
Hi Rezona
Email correspondence is fine
Email correspondence is fine
Absa's replyOfficial
30 Jun 2021, 14:56Dear Kamil Ramborosa Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply30 Jun 2021, 14:56
Official
Dear Kamil Ramborosa Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Best regards,
KR
Kamil R's updateReviewer Update
06 Jul 2021, 09:47Hello Rezona
Further to you email this morning, I have checked my account and my overdraft limit has not been increased as per your email. The limit is still the same?
Further to you email this morning, I have checked my account and my overdraft limit has not been increased as per your email. The limit is still the same?
KR
Kamil R's update06 Jul 2021, 09:47
Reviewer Update
Hello Rezona
Further to you email this morning, I have checked my account and my overdraft limit has not been increased as per your email. The limit is still the same?
Further to you email this morning, I have checked my account and my overdraft limit has not been increased as per your email. The limit is still the same?