CL
Clint L
1 reviews | Active since Jun 2019
11 Jan 2024, 11:44
OVERDRAFT
I app**** on the ABSA bank for an overdraft.The application went through as approved and said it will be loaded.To my dismay they came back and said they dont see anything on their side and after that they said I am declined. ABSA should stick to their word and fix their problem and assist me as approved.C-***6
Helpful (0)
Replies (13)0
Replies (13)
Absa's replyOfficial
11 Jan 2024, 12:02Dear Clint Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Rezona LouwCustomer Value Management
Absa's reply11 Jan 2024, 12:02
Official
Dear Clint Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. Regards Rezona LouwCustomer Value Management
CL
Clint L's updateReviewer Update
11 Jan 2024, 12:06Thank you Rezona
CL
Clint L's update11 Jan 2024, 12:06
Reviewer Update
Thank you Rezona
Absa's replyOfficial
11 Jan 2024, 12:26Dear Clint Thank you for your posting.
Please refer to our email sent to your personal email address. Regards Rezona LouwCustomer Value Management
Please refer to our email sent to your personal email address. Regards Rezona LouwCustomer Value Management
Absa's reply11 Jan 2024, 12:26
Official
Dear Clint Thank you for your posting.
Please refer to our email sent to your personal email address. Regards Rezona LouwCustomer Value Management
Please refer to our email sent to your personal email address. Regards Rezona LouwCustomer Value Management
CL
Clint L's updateReviewer Update
11 Jan 2024, 12:57The e mail received still does not adress why I was approved on the app and I have also attached the screenshot stating approved to be 2 days later told its not approved.
What kind of service or banking is this.
Why is ABSA so bad
What kind of service or banking is this.
Why is ABSA so bad
CL
Clint L's update11 Jan 2024, 12:57
Reviewer Update
The e mail received still does not adress why I was approved on the app and I have also attached the screenshot stating approved to be 2 days later told its not approved.
What kind of service or banking is this.
Why is ABSA so bad
What kind of service or banking is this.
Why is ABSA so bad
Absa's replyOfficial
11 Jan 2024, 13:31Dear Clint Thank you for your posting.
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Absa's reply11 Jan 2024, 13:31
Official
Dear Clint Thank you for your posting.
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
CL
Clint L's updateReviewer Update
11 Jan 2024, 13:37Thanks you cannot approve me and two days later decline me.I have sent the screenshot also off the app with the approval.And also this is an overdraft facility which is monet that will be paid as my salary goes into ABSA.I have allot of faith in ABSA as my preffered bank however this is now happening.
It goes without saying that you cannot approve and 2 days later just decline.Pls advice or escalate further.
It goes without saying that you cannot approve and 2 days later just decline.Pls advice or escalate further.
CL
Clint L's update11 Jan 2024, 13:37
Reviewer Update
Thanks you cannot approve me and two days later decline me.I have sent the screenshot also off the app with the approval.And also this is an overdraft facility which is monet that will be paid as my salary goes into ABSA.I have allot of faith in ABSA as my preffered bank however this is now happening.
It goes without saying that you cannot approve and 2 days later just decline.Pls advice or escalate further.
It goes without saying that you cannot approve and 2 days later just decline.Pls advice or escalate further.
Absa's replyOfficial
11 Jan 2024, 15:26Dear Clint Thank you for your posting.
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Absa's reply11 Jan 2024, 15:26
Official
Dear Clint Thank you for your posting.
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
Our office is busy with the investigation of your complaint. Regards Rezona LouwCustomer Value Management
CL
Clint L's updateReviewer Update
12 Jan 2024, 08:41Morning.
I trust that the matter will be resolved positively today and I trust that ABSA will act ethically and deliver on the approval provided in the application.Pls advice.
I trust that the matter will be resolved positively today and I trust that ABSA will act ethically and deliver on the approval provided in the application.Pls advice.
CL
Clint L's update12 Jan 2024, 08:41
Reviewer Update
Morning.
I trust that the matter will be resolved positively today and I trust that ABSA will act ethically and deliver on the approval provided in the application.Pls advice.
I trust that the matter will be resolved positively today and I trust that ABSA will act ethically and deliver on the approval provided in the application.Pls advice.
CL
Clint L's updateReviewer Update
12 Jan 2024, 10:23Waiting for a positive resolution
CL
Clint L's update12 Jan 2024, 10:23
Reviewer Update
Waiting for a positive resolution
CL
Clint L's updateReviewer Update
12 Jan 2024, 12:19Why was my application re scored when it was already approved on the app.
That is the question.
Why did my approve change to a decline.
Your app approves and says the overdraft will be loaded.
You then rescore with the same details that was app**** on the app and then decide to decline.
Why is ABSA being so un ethical and being unfair to its clients who trust them enough to have their salaries deposited at ABSA bank.
That is the question.
Why did my approve change to a decline.
Your app approves and says the overdraft will be loaded.
You then rescore with the same details that was app**** on the app and then decide to decline.
Why is ABSA being so un ethical and being unfair to its clients who trust them enough to have their salaries deposited at ABSA bank.
CL
Clint L's update12 Jan 2024, 12:19
Reviewer Update
Why was my application re scored when it was already approved on the app.
That is the question.
Why did my approve change to a decline.
Your app approves and says the overdraft will be loaded.
You then rescore with the same details that was app**** on the app and then decide to decline.
Why is ABSA being so un ethical and being unfair to its clients who trust them enough to have their salaries deposited at ABSA bank.
That is the question.
Why did my approve change to a decline.
Your app approves and says the overdraft will be loaded.
You then rescore with the same details that was app**** on the app and then decide to decline.
Why is ABSA being so un ethical and being unfair to its clients who trust them enough to have their salaries deposited at ABSA bank.
CL
Clint L's updateReviewer Update
12 Jan 2024, 13:59The e mail does not answer the questions.
Case reference number C-***6.
We escalated this matter to the higher mandate and Senior Manager, and the feedback received was that it was unsuccessful.
We do apologise for the inconvenience caused.
Case reference number C-***6.
We escalated this matter to the higher mandate and Senior Manager, and the feedback received was that it was unsuccessful.
We do apologise for the inconvenience caused.
CL
Clint L's update12 Jan 2024, 13:59
Reviewer Update
The e mail does not answer the questions.
Case reference number C-***6.
We escalated this matter to the higher mandate and Senior Manager, and the feedback received was that it was unsuccessful.
We do apologise for the inconvenience caused.
Case reference number C-***6.
We escalated this matter to the higher mandate and Senior Manager, and the feedback received was that it was unsuccessful.
We do apologise for the inconvenience caused.
CL
Clint L's updateReviewer Update
15 Jan 2024, 11:44Morning It is with great regret that I am still waiting.
I am still awaiting a response and would like to close my account.
I think Capitec or FNB will be a better bank.
I am still awaiting a response and would like to close my account.
I think Capitec or FNB will be a better bank.
CL
Clint L's update15 Jan 2024, 11:44
Reviewer Update
Morning It is with great regret that I am still waiting.
I am still awaiting a response and would like to close my account.
I think Capitec or FNB will be a better bank.
I am still awaiting a response and would like to close my account.
I think Capitec or FNB will be a better bank.
CL
Clint L's updateReviewer Update
15 Jan 2024, 12:29I am taking this further as your e mail stated to ensure non of your clients dont go through this also.
Will inform the sowetan and other papers of the un ethical practices of ABSA.
Will inform the sowetan and other papers of the un ethical practices of ABSA.
CL
Clint L's update15 Jan 2024, 12:29
Reviewer Update
I am taking this further as your e mail stated to ensure non of your clients dont go through this also.
Will inform the sowetan and other papers of the un ethical practices of ABSA.
Will inform the sowetan and other papers of the un ethical practices of ABSA.