AD
Adriaan D
1 reviews | Active since Mar 2019
18 Nov 2020, 11:03
overdraft application
*** I have a problem with ABSA Customer care. I apply for a overdraft on my cheque account on the 16/11/2020 and send all relevant documentation as they ask for. up till now I am still waiting to hear from them. I did receive the quote and an sms to sent my ID, Proof of residence and payslip to ***. Why is it taking so long to approve/ not approve . If i phone the ***number i keep ending up working thru you machine system just to been cut off. If i do not here from any body in 2 hours. please cancelled the application. I am sure Capitec Bank will assist more promptly
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Absa's replyOfficial
18 Nov 2020, 12:41Dear Elsie Prinsloo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply18 Nov 2020, 12:41
Official
Dear Elsie Prinsloo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,