LL
Lauren L

1 reviews | Active since Nov 2015

02 Feb 2017, 11:02

Overcharged for bank charges AND bad customer service

<p>I went into ABSA bank at N1 city mall and withdrew a sum of money on 4th Jan in order to do a transfer to another bank. I enquired from the teller how much it will cost and she said that I don't have to worry. I will only pay a cash deposit fee at the bank in which I am depositing to. I checked my statement this morning and they charged me R418.50 for just ONE transaction. They never ever disclosed charges when I asked them about it. My total bank charges for February is almost R600 and I only swiped with my card once. I am changing banks immediately. #Unacceptable #NotTreatingCustomersFairly #NonDisclosure #WorstBankEVER</p>

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Replies (1)
Absa
Absa's reply03 Feb 2017, 08:16
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account or ID number to enable me to log a formal complaint for you.

Regards

Claudette