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nomzamo M

1 reviews | Active since Oct 2017

01 Jul 2023, 18:38

Overcharged fees, I want my money back

I have been overcharged, when I joined Absa 2 months ago i only signed up for my monthly fee which is R115 but today 1 July you people deducted R215.50 this is madness I did not sign up for this, this is not my monthly fee please refund my money back to my account and avoid this to happen again, worse I did not do any transactions out of my monthly fees why am I being overcharged come on I want my money

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Replies (2)
Absa
Absa's reply03 Jul 2023, 08:08
Official
Dear Nomzamo Mhlungu

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 

Please provide me with your ID or Account number to assist further, upon receipt of the required information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe  
Absa
Absa's reply03 Jul 2023, 11:18
Official
 Dear Nomzamo
Thank you for the further information required to log case C-***2. Kind regards,Group Customer CareVanessa Crowe