ZA
Zahrah A

1 reviews | Active since Dec 2011

10 Jan 2018, 11:30

Over promise, under deliver

I contacted ABSA credit card division, requesting them to close my account and send me a closure letter. I spoke to Tebogo who promised that the letter will be sent to me via email. I haven't received anything from my side so not sure if they are off line or what. Can someone please call me and explain whats going on? I visited the branch yesterday and also requested that the cancel my overdraft it was full and the lady promised that someone will give a call to do it telephonically, no call still.

0
Replies (2)
Absa
Absa's reply10 Jan 2018, 14:45
Official

Dear Zahrah

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

ZA
Zahrah A's update10 Jan 2018, 15:34
Reviewer Update
where do i send this information Daphne? where is this office you are referring to?