OVER DEBITED ON AGREED PREMIUM

SINCE I WAS LEFT LIKE THIS ------------------------------------------------------------------- Dear Mr Mosweu

Thank you for your email.

We apologise for the delayed response.

Kindly be advised that we have forwarded your request to our Absa Insurance Department at *** , as they will be able to assist you accordingly in this regard.

Please note that you may contact our Absa Insurance Department directly on ***or email *** for further assistance. If you require any further assistance, please do not hesitate to email us on *** or contact us on ***or +***0. Kind regards Nadia Tait Consultant: Email Services Absa Contact Centre www.absa.co.za

--------------- Original Message --------------- From: Mothusi Mosweu [***] Sent: 2021/08/18 4:25 PM To: *** Cc: *** Subject: RE: Welcome to idirect

Good Day Please make a reference to the policy number below. Complain It was noted that on the 15-08-2021(Time 16:39) an amount of R1, 949.23 was debited as monthly insurance premium from Account number ***4501(My Current Account) Account Holder: MF Mosweu Previous month to month agreed and signed for premium is R1, 608.11 Can someone explain to me as to what happening, this really brought a lot of inconvenience to our already strained financials and now this is irritating as previous it was a double debit which was said to be a mistake… Please explain this non sense *** My Wife ***