Over charging on Credit card fees
I get charged more than R 850, every month, over and above the monthly fee. and during the month there's additional R50 and R30 changes. May you please advise where all these charges are coming from and proof of where I agreed to these changes. I have called the call center but there's no consultant working in the credit card division so that means that I will continue losing money in the meantime?
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Absa's replyOfficial
21 Apr 2020, 11:46Dear Miss Mbokazi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply21 Apr 2020, 11:46
Official
Dear Miss Mbokazi Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care