Over charging my account & now they claim its in arrears

Item: Absa
Rating: 1
Author: Angel N

I have a problem i cant seem to be finding a solution for. I spoke to the team leader at collections and a few agents but none of them can tell me WHY ABSA CHARGED ME FOR installment on the 30th of november 2017 when my payment date was changed to the 15th around the 23rd of november 2017.

The agent i spoke to when i requested date change assured me that my next payment would be the 15th of dec on which i made my payment.

I requested that calls be listened to but no one has comeback to me with feedback on this. The agent i spoke to yesterday said to me"i dont understand why your account is in arrears because u have been making payments monthly"

Now can someone please explain WHY???

Helpful (0)

Replies (2)

Angel N's updateReviewer Update

19 Jan 2018, 10:04

I requested that they listen to my calls and give me feedback BUT NO After 7 days awaiting response from absa This is what i received Your phone is on voice mail ,please phone 0 ********** 72 for payment arrangement and phone ***for detailed vehicle statement . NO RESPONSE TO MY EMAILS, SEND ME THOSE CALLS U ARE RECORDING FOR MY "SECURITY"

Angel N's update19 Jan 2018, 10:04

Reviewer Update

Absa's replyOfficial

19 Jan 2018, 14:56

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa's reply19 Jan 2018, 14:56

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd