Over charging and under delivering

I have a safety deposit box at the Boksburg branch and pay an annual subscription fee relative to my age, i.e. i receive a pensioner discount as I am 72 years of age. on 29th January my account was debited with a R1000 deduction with the description 'safe custody'. Firstly, This is a ludicrously high amount, obviously the pensioner discount has not been app****. Secondly, i was not informed of the new annual rates for the safe custody. Thirdly, i informed Marsha that my main account needed to be utilized for the safe custody transactions and even completed a form informing Absa of this. I am in awe with the incompetence and inefficiency of Absa and its staff and the complete lack of consideration for customer satisfaction. I expect this amount to be refunded to my account with immediate effect and the correct amount debited, a call to inform me of the correct annual subscription amount as well as an apology for the inconvenience from this latest example of ineptitude from Absa. PLEASE NOTE CALL ME ON THE FOLLOWING NUMBER ***