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christy W
1 reviews | Active since Sept 2012
04 Feb 2016, 14:16
Over charged for management fees
To whom it may concern<br> <br> I have been a loyal Absa client for the past 8 years.<br> <br> I have a cheque account, Avios credit card and gold credit card.<br> <br> I am very upset on having being charged R195 per month for \management fees\" for the last three years. Upon inquiring at the branch at Benmore Gardens today I have been informed that a new fee structure has been in place for the past three years, according to my calculations that is R97 over charge x37months =R3589 in additional fees ?<br> <br> I don't think this is fair and would like to be recompensed. <br> <br> Regards<br> Christy<br> "
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Replies (1)Absa's replyOfficial
05 Feb 2016, 08:38Hello wolhutec,
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply05 Feb 2016, 08:38
Official
Hello wolhutec,
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
