AS
ANDREW S

1 reviews | Active since Sept 2017

24 Jan 2020, 13:23

Over charge

As a lifelong client I am disappointed in the poor service rendered by ABSA. I have made a credit card payment for a flight booking to Dreams where the amount shown on website (=-R10450)was relatively lower than the amount authorised by the bank (R11257). I have phoned the private bank call centre which referred me to the ***** department. Neither of them were of any assistance . I have cancelled the transaction with eDreams . The transaction fell under the full refund category because it was cancelled within the required time.(confirmation no :***) I want this amount to be reversed and de-authorised, please! Thanks

0
Replies (1)
Absa
Absa's reply24 Jan 2020, 15:21
Official
Dear Andrew Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd