DK
Dianne K
1 reviews | Active since Apr 2014
03 Mar 2021, 14:40
Over a year and still awaiting for a statement!!!
I have now been into ABSA three times asking for a statement on my account. The first time I had to register to get a statement. I have since been in twice to two different branches and the consultants assure me I will get a statement emailed to me at the end of the month. And I am still waiting!!!!!
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Absa's replyOfficial
04 Mar 2021, 04:32Dear Dianne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply04 Mar 2021, 04:32
Official
Dear Dianne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care