over a month just to close an account

I went to ur branch in vosloorus to submit my late fathers documents including mine on the 20th of August 2015. I signed and submitted all required documents. I was told when the account is closed the funds would be credited to my FNB account in about a months time. Till this day nothing has been done. I called the 086 number and spoke to a lady by the name of Lerato who was completely unhelpful and kept interrupting me... I then demanded to speak to her manager who just simply passed the blame to their fica department. till this day I have not received any feedback or money. I think my next call will be to the ombudsman regarding this matter. I bank with FNB and thank God for that.