Over a month and still no joy with platinum applic

I app**** for a platinum cheque account from Absa to which I was approved and collected card from branch, I then called to apply for a credit card and was approved on the 6th of November.<br> <br> I then was sent an email with a customer agreement that I needed to sign and send back with proof of residence, ID and 3 months latest payslips, which I did.<br> <br> Called a few days later as I had heard nothing and was told they have received everything and my card is being processed I must please be patient as there is a slight back log.<br> <br> A week later I called again and was told my app is still in the process stage and that they are waiting for my doc's. I re-emailed my documents to the email address given. Called again a few days later and was told now they need all the docs I had sent to be stamped and signed by a commissioner of oath. This was now 2 or 3 weeks later and after I had kept calling their call centre who makes you wait 30 minutes before you get through to a consultant. Any idea how much airtime it costs to spend 30 minutes on hold and this I had to do 5 times.<br> <br> Long story short, after over 5 phone calls and 10 emails to all Absa departments I have yet to receive feedback!!