1 reviews | Active since May 2016
OVER 2 MONTHS LATER AND ABSA JUST IGNORES MY COMPLAIN
Over two months later and Absa has even decided to just ignore all my emails.
I reported a ***** incident with Absa on the 17th January 2020 of which I was initially advised that it will be resolved in a months time. Upon following up in a months time in February I was advised that the investigation was not complete and that they will provide feedback on the 6th March. On that day when I followed up I was advised that the "Investigation was not complete" and that I should follow up on the 17th March. I have followed up since then and now they have decided to ignore my emails. Lebogang Mashiane who is a Specialist Case Manager: Resolve Complaints has been dealing with my complaint under REF C-***9 and has resorted to not responding to my emails. 4 people complained about ***** for one account, proof of payments sent to Absa yet they are still investigating! This bank cares nothing about its customers. If ever you reading this and needed to open an account do yourself a favour and find an alternative bank because ABSA does nothing but protects *********.
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that im still working on your case , i will make contact with you via E-mail or telephonically within the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. Please note that im still working on your case , i will make contact with you via E-mail or telephonically within the next 4hrs.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for the FALSE promise as usual. 4 hours was at 13h37 yesterday and ofcourse no phone call and no email. Is there anything that you as an individual say you going to do and actually do it, is there anything that Absa says its going to do and actually do? You deal with client that have been let down by the bank and your job is to deal with the client complaints yet you don't even do the bear minimum of providing feedback to the clients. All you do is update social media to lie to the rest of the people that are reading the review.
Thank you for the FALSE promise as usual. 4 hours was at 13h37 yesterday and ofcourse no phone call and no email. Is there anything that you as an individual say you going to do and actually do it, is there anything that Absa says its going to do and actually do? You deal with client that have been let down by the bank and your job is to deal with the client complaints yet you don't even do the bear minimum of providing feedback to the clients. All you do is update social media to lie to the rest of the people that are reading the review.
Thank you for the above communication.
Please note that on the 20-03-2020 as promised i called you on your cell @ 11:08 but you did not answere your phone. I would like to call you back if you dont mind. Please advise when i can do so.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for the above communication.
Please note that on the 20-03-2020 as promised i called you on your cell @ 11:08 but you did not answere your phone. I would like to call you back if you dont mind. Please advise when i can do so.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management