Outstanding service

<p>My experience is best expressed by quoting the followning letter written to the Manager at ABSA , Montana Branch , Pretoria on 17th february, 2017 :-</p> <p>Good morning,</p> <p>I am sure that considering the number of clients you have you will inevitably receive some complaints.It is therefore only fair and meet that when one of your staff excels it be acknowledged.</p> <p>Yesterday, Shanice Beginsel provided me with the most considerate and inspired service in issuing a new bank card, nursing me through the process of registering on the internet and answering my myriad of sometimes petty enquiries with patience and mature enthusiasm. i am based in the UK now and have lived in two other countries and can honestly say that I have never experienced such gracious service in any bank.</p> <p>I sincerely trust you will convey my sentiments to her. Her commitment to customer satisfaction will deservedly make you proud and reflects very well indeed on ABSA bank as a whole.</p> <p>Yours gratefully,</p> <p>Phillip Davidson </p> <p> </p>