OUTSTANDING NCA SECTION 103(5) QUERY SINCE 29 JAN

I requested a Section 103(5) investigation for one of my debt review client's on 29 January and despite numerous follow-up e-mails to Annelie Fourie, I have yet to receive a response. In desperation, I forwarded the e-mail to the CEO of ABSA Bank on 20 March and I received an acknowledgement and a response from a Yolande Fourie, providing me with a 'closure e-mail'. Despite sending her an e-mail advising that the matter had never been finalised and requesting her to call me to discuss this matter, I have yet to receive the requested call and my e-mails were subsequently ignored. I have not been able to get hold of her on ***, which is the number provided on their acknowledgement e-mail. l again forwarded the e-mails to the CEO and promptly received their acknowledgement and the following response ' You are important to us, and one of our CEO Customer Liaison officers will contact you within the next 24 hours.Your ticket number is:<br> [#ID: 4153AD7A-D0F4-157C-8857-E824FAD3DC9C#' I have yet to receive the promised call and I am no closer to resolving this issue than I was in January 2015.<br>