Outstanding motor vehicle claim

My family is very disappointed with service reveived from Absa and their Vikesh. The accident happened on26. 09. 2015 but todate the vehicle has not been repaired. The car hire is about to expire and Vikesh said theylltake the car and leave us stranded. What is utterly disappointing is that there's been no feedback. When we call him he was very rude,when i asked him why must we be out of pocket whenthedelays to repairs is not our fault. We refereed absa to our friends nd family is this the service are they going to get. Can someone pls call and put me at easebecause we'll be inconvenienced without a car.