Outstanding Complaint / Enquiry - 10 days

<p>First complaint / Dispute / Enquiry lodged 2016/07/19 - ABSA Ref. nr. [EC: 8a0ed796] </p> <p> </p> <p>I did an on-line inter account transfer of funds from my savings account to my investment account.</p> <p>According to the ABSA PDF document that I attached to my initial correspondence; all inter account transfers are done at R0.00 fees - thus at no cost to client!</p> <p><br />On my investment account the following fees were deducted and are shown as service fees for the amounts of R 800.00 and another for the amount of R 2 660.00.</p> <p><br />I read in Netwerk 24 on line news dated 2016/07/24 that major discrepancies have been uncovered at ABSA in on-line transactions with numerous persons complaining and their complaints not being answered / rectified!</p> <p>I also read that Dr. David Klatzow has already started forensic investigations in this regard and ABSA might be facing a major law suit in the not to distant future!</p> <p>Now all of this makes sense to me.</p> <p>Almost ten days and various e-mails as well as approximately 1 hour's worth of international calls (at my own expense) and ABSA can not even explain why the deductions were done; nevermind reimbursing me for the incorrect deductions or any other expenses incurred!</p> <p> </p> <p>At this stage it appears that ABSA just expects me to let it all go and carry a loss of more than R3400.00 on myself - NOT VERY PROFESSIONAL AT ALL.</p> <p>I must say that this together with other previous issues has shaken my trust in ABSA severely.</p> <p>I have been a client of ABSA for more than 20 years and this is how I get treated?</p> <p>I know that I am definitely not the only client that feels like this.</p> <p> </p> <p>Best Regards</p> <p>Ben</p>