Outstanding Complaint / Double Transaction Fee Error

Seems like Hellopeter is the only way to get issues resolved with ABSA. Outstanding complaint reported via email on the 7th Dec'2017 and allocated a ticket number [#ID: 8841f0e3-TXkn-Bk9P-6Aky-lQc7snGFnCiH#]

Still waiting!

For those other ABSA Clients reading this, please check your statements if you have used ABSA's online banking facility to pay a traffic fine. I was charged a double transaction fee for a single payment. Although it is a small amount, I pay ABSA enough in fee's and to charge me twice is not on. What if this is a system wide problem? Nice little earner for ABSA.