Outstanding Claim Payment & non-responsive

After our geyser broke, we had to urgently replace it. Since we have 2 small children and need warm water, we couldnt afford to wait. Absa agreed to still pay out the claim at their rates after their contractors inspected work done (which happened on 15 January). They assured us that payment from their side will happen within 78 hours! It has now been over a month - no payment, no contact and suddenly Moreri Nonama is not responding to our emails / answering phone calls - we get cut off after holding for 20 minutes!<br> We logged a complaint with his team leader, but still got no response! This is completely unacceptable. It has been 28 WORKING days since their inspection! Who are we supposed to contact?!