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LA
Laverene A

1 reviews | Active since Jul 2010

31 Oct 2018, 08:04

Outstanding claim... No feedback

I have registered a claim with Absa for repairs to my property but its one month later and still NO feedback. Assessors came but no one is reverting back to me. The monthly premiums are being deducted like clockwork but services appalling! How long does it take to finalise a claim? Alida at local Absa Branch kindly assisted me with following up on matter but no one from claims department is getting back to me...

0
Replies (10)
LA
Laverene A's update31 Oct 2018, 08:09
Reviewer Update
Claim was registered?nr **********
Absa
Absa's reply31 Oct 2018, 13:22
Official


Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply31 Oct 2018, 22:23
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID / policy number (send privately as hello peter erases numbers) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

LA
Laverene A's update01 Nov 2018, 15:57
Reviewer Update
*** My contact nr *** or ***. Please call me in this regard. Thank you
LA
Laverene A's update01 Nov 2018, 16:02
Reviewer Update
Claim number *** In the past l have had similar experiences. It took 1 year for Absa to correct term on my home loan... My house will be paid up by next year and I will be purchasing another property but never Absa again.... Its not a pleasure being your client!
LA
Laverene A's update01 Nov 2018, 16:04
Reviewer Update
There was malicious damage to my property but nothing forthcoming from insurance one month later....?
LA
Laverene A's update05 Nov 2018, 00:11
Reviewer Update
One month later and still no response! My bond will be paid up soon. I will never buy another property using Absa?
Absa
Absa's reply08 Nov 2018, 16:09
Official
Hi, my name is Vanessa Crowe. I will facilitate the resolution process for you. Your complaint reference number is ***. Feedback will be provided to you shortly. Please feel free to contact me on ***. Alternatively, you can reach me on *** if you are unable to get hold of me on the number provided.

Best regards,

LA
Laverene A's update15 Nov 2018, 20:18
Reviewer Update
So disappointing..... Absa bank refused to repair the property for malicious damage! It appears that they just want my money but looks for reasons to decline/not approve a claim. No one called me up until the day when I lodged a complaint on this forum, a month later. Time to move my insurance to a company that is actually interested in assisting "paying" clients. The staff were very abrupt when I was eventually contacted and told "Your claim has been denied!" saying "Sorry" but it was just an excuse and unacceptable. Absa will never see me again....
LA
Laverene A's update15 Nov 2018, 20:25
Reviewer Update
Rufus informed me that Absa cannot contact all of their clients to discuss renewal of the yearly policies even after the status quo changed in 2009. After being an Absa Bank client for 14 years, this is what we have to endure. It is our right to be treated with humaneness and dignity which, sadly has not been the case. It is prudent that all renewal policies, in terms of FICA be discussed with a client and consensus must be reached but a blanket approach is being used, in my convinced view and opinion, by Absa Insurers. Clearly clients are treated as a commodity. It is time for banks to focus on customer service and not only on profits generated from "clients" investments.