DB
Derek B

1 reviews | Active since Jan 2016

26 Sept 2016, 11:25

Outstanding bond and customer service

<p>I got behind with my bond repayments but manage to catch up again and are currently up to date with payments. </p> <p>But..I received a letter from the Absa attorneys that the issue was handed over to them and that they will act on behalf of Absa. The attorneys apparently arranged with Absa that I will have to pay a fix amount over a period of 6 months which is R5000 more than my normal payments. There after Absa will decide if I can continue with the original bond repayments? Not sure.</p> <p> During this period Absa blocked my internet access to all my accounts and basically hanged me out there to dry for the vultures. </p> <p>After numerous attempts to get hold of the Absa legal department to sort this out personally between them and myself I approached my personal banker at Menlynn square to help. It was also impossible for her to get in contact with the person at Absa dealing with their attorneys.</p> <p>I am forced to resort to Hello Peter to get this issue sorted out and to continue with servicing my bond which is CURRENTLY UP TO DATE!!</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Absa
Absa's reply26 Sept 2016, 14:36
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

DB
Derek B's update27 Sept 2016, 14:35
Reviewer Update

The Absa banks lawyers now served a summons on me issued by the high court of South Africa to repay the bond.