MR
Marie R.
1 reviews | Active since Mar 2013
26 Mar 2020, 01:47
Outrageously high charges for archived bank statements
Asking R75 per archived statement for a cheque account is beyond ridiculous, absa!! Especially in these uncertain times when many of us have no income! Unwillingness of contact centre consultant to be accommodating and inability to explain properly why these charges are so high, unfriendly and irritated tone of voice - terrible service!
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Absa's replyOfficial
26 Mar 2020, 11:28Dear Marie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply26 Mar 2020, 11:28
Official
Dear Marie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care