LVdB
Louisa Van den Berg
1 reviews | Active since Jan 2020
05 Dec 2022, 07:54
Outrageous transaction fees
WHY do the public still put their money into Absa bank!!?? They charge outrageous transaction fees and the customer service is shockingly bad. They charged me a cash deposit fee of R205.00 on a five thousand rand cash deposit and a further R30.00 for an admin fee! I will most certainly put my cash in another bank in future. On month end on a Saturday morning there is only ONE teller on the counter at Preller Square Branch...and you are told to just be patient...Please do yourself a favour and take your money to a better bank
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Absa's replyOfficial
05 Dec 2022, 13:15Dear Louisa Van den Berg Thank you for bringing this matter/incident to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced concerning your matter. My name is Russell Edwards and I will be your dedicated contact person facilitating your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***0. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply05 Dec 2022, 13:15
Official
Dear Louisa Van den Berg Thank you for bringing this matter/incident to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced concerning your matter. My name is Russell Edwards and I will be your dedicated contact person facilitating your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***0. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,