Outrageous Internet bank fees charged to my account

Item: Absa
Rating: 1
Author: Ashika R

I opened my ABSA account last year in Oct and only started actuallyl transacting using it on Dec 2020. 30 Jan 2021 i waas shocked to see an amount of R 2278 deducted for "internet fees". upon calling the call centre i was told that this is fees for real time payments made by me in the month.. R 65 per payment. I was shocked . This was not explained to me when i initially opened the account. Other banks charge between R 8 to 20 for a real time payment.

ABSA has not disclosed this amount to me and now i find myself out of pocket for my months expenses.

I want ABSA to rectify this immediately failing which i will go to the OMBUDSMAN. I want this reversed or to be taken over a three month period, failing which i wills eek the services of the ombudsman.

Helpful (0)

Replies (2)

Absa's replyOfficial

01 Feb 2021, 12:02

Dear Ashika,

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.

I look forward to being of service to you.

Vanessa Crowe

Absa's reply01 Feb 2021, 12:02

Official

Dear Ashika,

I look forward to being of service to you.

Vanessa Crowe

Ashika R's updateReviewer Update

04 Feb 2021, 17:50

i was promised feedback by 4:30 pm 4 Feb.. It is now past 4:30pm 4 Feb.. I have not been given a solution and I still remain out of pocket and unable to meet my monthly expenses.

Ashika R's update04 Feb 2021, 17:50

Reviewer Update

i was promised feedback by 4:30 pm 4 Feb.. It is now past 4:30pm 4 Feb.. I have not been given a solution and I still remain out of pocket and unable to meet my monthly expenses.